Ordering
- Our products are only available to licensed healthcare practitioners.
- Practitioners may place orders anytime using our website, or by calling 800-614-4400.
- Our customer service representatives are available 8am-5pm CST Monday through Friday.
- We do not sell directly to the public.
- Sales Tax will be calculated on orders based on the shipping address. For Sales Tax exemption, please contact Customer Service.
- Please see our Terms of Sale, also referenced in the catalog and packing slips.
Payments
- Prices are subject to change without notification.
- We accept VISA, MasterCard, American Express, Discover, prepayment by check (no starter checks) or money order, or Net 30 (with approved credit).
- Balances over 30 days are subject to a finance charge of 1.5% per month which is an annual percentage rate of 18%, which purchaser agrees to pay.
Invoices
- For domestic shipments, invoices are emailed separately from the product shipment.
- For international shipments, we must include the invoice with the product shipment.
- A packing list is included with every order to ensure order accuracy.
Shipping
- Same Day Shipping applies to: Any UPS or FedEx order received by 3:00 p.m. (Central Time), and USPS received by 10:00 a.m.
- Orders received after 3:00 p.m. are not guaranteed to ship on the same day.
- All orders will ship within one business day.
- UPS and FedEx do not ship to P.O Boxes. A valid street address is required.
- Delivery time is dependent on ZIP code. Please visit www.ups.com, www.fedex.com, www.usps.com for delivery times.
- Shipping charges will be added to the total.
- If a package is returned due to an incorrect address, you will be responsible for return and replacement shipping, if applicable.
- Any carrier charges due to an incorrect or incomplete address will be billed on a separate invoice to the primary account holder.
- Please note that it is the addressee's responsibility to be available at the time of delivery. The carrier decides whether they will leave a package without a signature.
- All orders greater than $500 are offered free ground shipping in the continental U.S. only.
International Shipping
- You, the purchaser, are solely responsible for products ordered and any associated duties and taxes.
- We currently only ship to the following countries:
Receiving Orders
- Verify the order immediately upon receipt.
- If there is a problem with your order, we apologize for the inconvenience. Please contact our Customer Service Department at 1-800-614-4400 so we may assist you.
- Claims of shortages must be reported to us within five business days after receipt.
- If your order arrives damaged, you must report any visible damage to the carrier at the time of delivery to receive full credit on damaged products. Always note damage when you sign for the package, and request a damage inspection.
- Delivery times are the responsibility of the carrier, not Loomis Enzymes.
Returns
- If you did not purchase the product directly from Loomis Enzynmes, please contact your practitioner for further instructions.
- All sales on books and written material are final, these items are not eligible for return.
- To return products, you must first obtain a Return Material Authorization (RMA) by calling Customer Service at 1-800-614-4400. This number must be displayed on the outside of the box to be accepted for return. No returns will be accepted without prior authorization from our office. RMA's are valid for 15 days from issue date.
- Products must be returned within 30 days of receipt.
- All products returned to us must arrive freight prepaid and will be accepted subject to inspection.
- If products are accepted for return after 30 days, you will incur a 20% restocking fee to cover the handling and inspection of the products. The bottle(s) must be returned to us in new, unopened condition, free of markings and price tags. Any serious damage or markings will cause the bottle to be discarded and no credit will be given.
- To minimize damage and maximize credit on your returns, please contact our Customer Service Department for the best way to package the products.
- Please send your returns via UPS, FedEx, or USPS Priority Mail with delivery confirmation, or another shipping agent with package tracking capabilities.
Website
- Our website has been tested in the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge, but will also work with other major browsers. For the best website experience, we recommend you use the latest version of your preferred browser.
- If you have a newer device and experience any problems, please contact customer support and we will do our best to assist you.
- Please do not link to product and/or label related images on our website.